FAQs


Do I need to set up an account to place an order?

Yes, order can only be placed when you set up an account. It only takes a minute to set up an account with us, and it makes it easy for you to save your mailing address and payment details for a quicker check-out in future. Plus, you get to be the first to get updates on our latest collections and promotions! Do not worry, your information and details are kept private and confidential, and they will not be disclosed to any third parties.

 

What payment method does ALO accepts?

ALO currently accepts payment processed through Paypal. You will be redirected to log into your Paypal account when making purchase. If you do not have a Paypal account, you may also check out as guest.

 

What countries does ALO ship to currently?

Singapore and worldwide. (For more information view shipping and delivery).

 

What is the delivery duration?

Every ALO purchase comes with a FREE domestic delivery service, which takes as quickly as 1-3 working days for your order to arrive.

Amanda Lee Online currently does not provide express delivery option. Please ensure you order your purchase from us at least 3 working days before the date you require your purchase to arrive!  

For international orders, it will take 6 days or more for your items to arrive depending on your location. For more information on delivery duration and cost of delivery, view shipping and delivery.

Please note that domestic delivery service is currently not available on Saturdays, Sundays and public holidays.

 

Do you allow a return or exchange in purchase?

ALO allows a return or exchange on items postmarked within 7 calendar days of receipt. Please ensure that you contact us within 7 days from the date your product is received, and we will guide you through the return/ exchange process. Products must be in original condition, with all tags attached. For more information, view our return and exchange guide.

 

Can I amended/ cancel my order once it is place?

Yes, we allow a change in size or colour (based on availability) if an order has been placed, but yet to be dispatched. Your order will be reviewed at 1030hr (GMT +08:00) daily (except Saturday, Sunday and public holidays), please ensure that your change in order reaches us by 1030hr (GMT +08:00) within the next 24 hours from your submission of order.

A cancellation of order is however, not allowed once the purchase is confirmed and dispatched.