FAQs

Do I need to set up an account to place an order?

Yes, order can only be placed when you set up an account. It only takes a minute to set up an account with us, and it makes it easy for you to save your mailing address and payment details for a quicker check-out in future. Plus, you get to be the first to get updates on our latest collections and promotions! Do not worry, your information and details are kept private and confidential, and they will not be disclosed to any third parties.

 

What payment method does ALO accepts?

ALO currently accepts payment processed through Paypal. You will be redirected to log into your Paypal account when making purchase. If you do not have a Paypal account, you may also check out as guest.

 

You offer two types of products, what are they?

1. Standard items:
Standard items are items that are available in stock, and can be dispatched to you within 1-3 working days from the time we receive your orders. If the item is sold out, you will not be able to place an order, and no monetary transaction will take place. All items available are considered standard items, unless otherwise stated.

2. Make-to-order items:
Make-to-order items are items are that will only be produced once you place an order with us, which will take up to 28 days for us to produce and delivery it to you from the time you place an order. As it will be based on a pre-order basis, please note that we do not accept any exchange or refund once an order has been placed. In a highly unlikely event where major defects in the product is detected, an exchange or refund procedure will be assessed based on a case-by-case basis. 

 

What countries does ALO ship to currently?

Singapore and worldwide. (For more information view shipping and delivery).

 

What is the delivery duration?

Every ALO purchase comes with a domestic delivery service at a flat rate of SGD5, and your purchase will reach you via a trusted courier. For standard purchases, it takes as quickly as 1-3 working days* for your orders to arrive. For make-to-order purchases, it takes 3 to 4 weeks** for your orders to reach you.. For more information on the delivery duration and cost of delivery, view shipping and delivery.

*1- 3 working days delivery applies to orders placed Monday through Friday.

** 3- 4 weeks refers to from the time we receive your order, to production, to delivery. 

Please note that domestic delivery service is currently not available on Saturdays, Sundays and public holidays.

 

Do you allow a return or exchange in a purchase?

ALO allows a return or exchange only on standard purchase items postmarked within 7 calendar days of receipt. Any make-to-order items, unfortunately, cannot be exchanged or refunded. Sale items are also not applicable for any return or exchange. Please ensure that you contact us within 7 days from the date your product is received, and we will guide you through the return/ exchange process. Products must be in original condition, with all tags attached. For more information, view our return and exchange guide.

 
 

Can I amend/ cancel my order once it is placed?

Yes, we allow a change in size or colour (based on availability) if a standard order has been placed, but yet to be dispatched. Your order will be reviewed at 1030hr (GMT +08:00) daily (except Saturday, Sunday and public holidays), please ensure that your change in order reaches us by 1030hr (GMT +08:00) within the next 24 hours from your submission of order.

A cancellation of order is however, not allowed once the purchase is confirmed and dispatched.

A cancellation of order is also not allowed for make-to-order items.

 

 

Didn't find what you want to know here? Don't be shy! Drop us a hello at hello.alonline@gmail.com and we'll be happy to speak to you.